Terms & Conditions

Terms and Conditions

A warm welcome to 15-33store.com.

Please make sure you read these Terms and Conditions  carefully before using our site or ordering any products from it. Our site is made available to you, subject to the following Terms and Conditions.

These Terms and Conditions may be updated and it is your responsibility to regularly check them. At the end of this page you can see the last time the Terms and Conditions were revised.

Please note of our other policies which also apply to the use of our site and our relationship with you:

Our Privacy and Cookies Policy – where we explain how we use your data and secure it and other privacy practices.
Our Shipping & Returns Policy – where the shipping, delivery times and return conditions are explained.
Our Payment Policy – where means of payment, are explained.

Please understand that if you refuse to accept these Terms and Conditions, you will not be able to use or order any Products from our Site.

About 15-33 Store

15-33 Store is an independent Fashion and Lifestyle Online Store.

We are registered with the Portuguese Tax Authotity with VAT number 255150989 as Verónica Silva at the address: Largo do Ribeirinho, 40, 1.º Dt.º, 4480-709, Vila do Conde, Portugal.

Account and general use

You may register an account with us, in order to use the “My Account” functionality. We may terminate your account with immediate effect if you breach any of our Terms and Conditions.

You are responsible for all actions on your account using your username and password and shall only use our Site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it.

You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.

Access to our site is permitted on a temporary basis, and we reserve the right to suspend, or withdraw, amend or restrict some parts of the site, without notice at any time for operational, regulatory, legal or other reasons.

If we have reasons to believe you failed to comply with any of the provisions of these Terms and Conditions, you have the right to disable any user identification code or password, whether chosen by you or allocated by us.

You are responsible for making all arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms and Conditions, and that they comply with them.

Our site may provide, or third parties may provide, links to other sites or resources. As we have no control over such Sites and resources, we are not responsible for the availability of such external Sites or resources, do not endorse and are not liable for any content, advertising, Products, or other materials on or available from such Sites or resources.


All orders are subject to availability and our acceptance.

By placing an order you are responsible to garantee that all the information you provided is true and accurate, and that you are the owner or an authorised user of the means of payment used to place your order. You are also responsible for making sure there are sufficient funds in the account to cover the cost of your order.

A contract is created between you and us by going through the following steps on the SIte.

You will start the checkout process upon entering all the required information and clicking on the button “Place Order”. You will have the option of either creating an account by entering a password or proceeding as a guest.

Be advised that only by creating an account, you can have access to further functionalities on our site, such as having your shipping details pre-filled for you for easy check out, saving multiple shipping addresses, seeing order status and order history and saving favorite products, among others.

Note that if you have a valid coupon code, it should be entered on the appropriate field on the cart page, before you proceed to the checkout page.

You will be required to enter personal information needed to execute the billing and delivery of your order. You will be able to choose how which payment method suits you best.

Once you finish placing your order, we will send you an email acknowledging it. Please note that this does not mean your order has been accepted. When your order processed and shipped we will send you an email and provide you a tracking number.

Order acceptance and the completion of the contract between you and us will take place once the order is shipped to you, unless we have contacted you to inform we do not accept your order, or that it has been cancelled.

The contract will relate only to the product or products whose shipping we have confirmed via email.

We will process your payment before preparing your order for shipping. Please note that for all payments made using Bank Transfer we must receive a proof on our email (online@15-33store.com), within 24h of finishing your order. Your order will be cancelled after those 24h.

You can terminate your contract with us and receive a refund in accordance with the provisions set out in our Shipping & Returns policy.

Be advised that we reserve the right to not confirm your order. This may happen, for example, if we can’t obtain authorization to process your payment, if shipping restrictions exist in regards an item or a country, if we are out of stock or if you don’t meet the criteria to be able to place an order.

Product Information

All our products are genuine, either handmade by us or aquired directly to the brands.

We aim to present accurate descriptions of our products but you should allways keep in mind that buying apparel on the internet may be a different experience than buying on a pyhsical shop.

We don’t guarantee that the colors, textures or fabrics you see our site will exactly match the products you buy as it depends on factors such as your display settings. Sizes and measurements shown are best estimates and/or are those provided by the brands.

Please contact us to online@15-33store.com if you’d like to request more information about a product.

As a consumer, you have legal rights in relation to products that are faulty or not as described.

You have 14 days to cancel your order and return your Products as explained in the Shipping & Returns policy.

Prices and Sale

Our team works daily so that that prices shown on our site are accurate at the time you place your order. If we find an error in the pricing before the shipping of your order, we will normally, inform you as soon as possible of the correct price and give you the option of confirming or cancelling your order. If any payment was made and you wish to cancel the order, a refund will be issued.
Prices shown on the Site are in Euros. Prices Euros include VAT at the applicable rate defined by Portuguese Tax Authority.

Shipping costs are not included in the price and may be added to the order total, if applicable.

If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Coupon codes exclude delivery charges and items on sale.

All items on sale are proprelly marked,  on the sale categorie, with a sale sign on the photo(s) of the products, and with the original price striked and the sale price visible.

Items on sale do not count towards free shipping treshehold.

Any coupon code or exclusive offer you recieve on our site, is only applicable to online orders, therefore can not be used at our physical store.

Limitation of Liability

We will not be liable to you in case we are prevented or delayed from complying with our obligations under these Terms and Conditions by anything you do or fail to do or due to events which are beyond our reasonable control.

Our liability for losses you suffer arising under or in connection with our breach of these Terms and Conditions is limited to the purchase price of the product you aquired and any losses which are a foreseeable consequence of us breaching this agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

Nothing in this Limitation of Liability  is intended to affect your rights under the law, including those legal rights pertaining to faulty or incorrectly described products.

Intellectual Property

Our site and its contents are protected by Intellectual Property Rights, including but not limited to copyright, designs, trademarks, images, sounds, music, video, audio, text, software and other code on it. All Intellectual Property Rights in our site and these Terms and Conditions are and will be owned by us absolutely and you are not allowed to use any such Intellectual Property Rights without our express agreement.

Third party trademarks, designs, and related intellectual property rights referred to or displayed on our online store are protected by national intellectual property and other laws and international treaty provisions.

You are permitted to make one copy for the purposes of viewing content for your own personal use. You may not use this Site, or any of its contents, for commercial purposes, including advertising or advertising revenue generation activity on your own site.


To the fullest extent permitted by law, the Site and all information contained therein is provided by us on an “as is” and “as available” basis and we do not guarantee that our site will be suitable for your purposes and requirements. We use reasonable care in compiling and presenting the content of the Site, but we can give no guarantee that the content is complete, accurate or up to date.

We make no representations or warranties of any kind, express or implied, as to the operation and availability of our site or the information, content or materials here presented. You expressly agree that your use of our Site is at your own risk.

Complains and Governing Law

If you have any doubt, complaint or sugestion, send us an email to online@15-33store.com describing the problem and include full details such as date of purchase, order reference number, your full name, address and contact details.

Our goal is to solve any disputes with our customers on our own, amicably and efficiently.

The interpretation and enforceability of these Terms and Conditions are governed by Portuguese Law, and you agree to submit to the jurisdiction of Portuguese courts for the determination of disputes.


You can also reach us at:

15-33 Store & Studio

Largo do Ribeirinho, 40, 1.º Dt.º

4480-709, Vila do Conde


15-33 Store.com Team,

Vila do Conde, April 14th, 2020



Order processing

All orders will begin the shipping process once payment has been cleared.

Shipping will be processed withing 24h (Monday to Saturday).

All “Collect at Store” orders will be processed also within 24h. You will recieve an email once items are ready to pick up at the store. Check our opening hours here.


Once shipping as been processed, an email we be sent with the tracking number and tracking page of the delivery company.

Delivery time

Once the order has been shipped, delivery times are the following:

Portugal – 24/48h

Europe – 3 to 5 Working Days

Rest of the world 7 to 10 Working Days.

These times may vary in holiday season, or due to other conditions that affect the delivery company.

If there are known expected delays you will be alerted via email.

All non-EU costumers should be aware that local import duties may be charged when the order reaches its destination. These fees must be payed by the costumer and Customs verification might affect delivery times. Please contact your local customs office for information regarding customs policies and import duties.


We gladly accept returns, exchanges, and cancellations

Just contact within: 14 days of delivery

Ship items back within: 21 days of delivery

Request a cancellation within: 0 hours of purchase

1. Send us an e-mail with “Return + Order Number” in the subject field to the following address: online@15-33store.com Please state your name and surname, telephone number and reason for the return in the email. The 15|33 team will check if you are entitled to return the item our team will give you further instructions to follow.

2. All returns the postage cost will be at costumer expense.

3. Wrap the goods carefully in the original packaging.



Bank Transfer

We accept bank transfer as a payment method. All details are sent to you at the checkout page.

You must send a payment proof to online@15-33store.com, within the first 24h of your order beeing placed. Shipping will be processed once funds have been cleared on our account.


We accept paypal as payment method. Our pre-defined currency is Euros (€), so if you want to pay in another currency, paypal will convert the value for you automatically.

Credit or Debit Cards

We accept payment using Credit and Debit Cards by VISA and Mastercard. This payment solution is provided by a certified third party (Redunicre), ensuring the safety of your personal information via a verified by VISA and Mastercard Secure Code Solutions. Learn more:

About 15|33 Store

About 15|33 Store

We are located at the beautiful beach side city of Vila Do Conde, with a welcoming and laid-back atmosphere.
Hey! I’m Verónica and i’m the founder of 15|33 Studio Store, i just had a baby named Benjamim when i decided to go through this long life goal. In fact the store name is actually my birth hour, as a symbol of my reborn state of mind. I was looking for a shift in my life and decided to dive in this project, i wanted to create a place full of caracter, with objects with stories behind them, just like mine. With a fashion design degree and working as Fashion Stylist it felt natural to pursue this path as a new entrepreneur with a vibrant and unique kind of store.
The store was born in July 2018 inspired by the makers, we are obsessed with individual style, we are always on the look for independent bands and young designers to stockist. If you are more into gender neutral, or a splash of color, or a cut edgy dress or even a basic jeans, we got you! Individual diversity is our DNA.

Privacy Policy

Privacy Policy for 15|33 Studio & Store

At 15|33 Studio & Store, accessible from www.15-33store.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by 15|33 Studio & Store and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at online@15-33store.com

Log Files

15|33 Studio & Store follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, 15|33 Studio & Store uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of 15|33 Studio & Store. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on 15|33 Studio & Store, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that 15|33 Studio &aStore has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

15|33 Studio &Store’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

15|33 Studio & Store does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in 15|33 Studio &Store. This policy is not applicable to any information collected offline or via channels other than this website.


By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

About 15|33 Studio


15|33 Studio

What we do

The store was born in July 2018 inspired by the makers, we are obsessed with individual style, we are always on the look for independent brands and young designers to stockist. If you are more into gender neutral, or a splash of color, or a cut edgy dress or even a basic jeans, we got you! individual diversity is our DNA.
I mainly aim to create a true community in a sense of promoting and sharing what’s great out there with everyone. So i decided that the online platform would support other retailers selling online too. I believe in cross selling and in collaborations. If you need help selling online please let us know!  If you meet the criteria and our values to be part of this beautiful community we be thrill to have on our side.
We also provide all kind of services related with social media content and ecommerce content. Such as photography, video, styling, art direction, lookbook, production, brand activation, flyers, etc… Let us know if you need any help to heyyou@15-33store.com